Outsourced Managed Services

Organisations have long felt costs could be pared from both the corporate IT functions and the more autonomous functions supporting the company’s business units. The majority of IT directors surveyed (81%) said that they did not regard print, output management and document cycle/workflow as 'an important strategic concern', however the role of IT administrators are being predominately utilised in “first line” support, troubleshooting and call logging for all printer and MFD related issues.

 

Due to user / workgroup document output needs, right size right cost methodology, business change and economic downturn new equipment is often installed on an ad-hoc basis according to perceived need, in turn introducing hybrid equipment and mixed supplier environments.

 

 “Widespread apathy towards print, output management and document “workflows” could be costing organisations millions a year”. These tasks are regarded by many as 'unglamorous and less than critical’, however the introduced problem that any IT Department faces accommodating such business models is supplier management and support. Not having centralisation for contact and service level agreements can on its own introduce increased costs and unproductive IT hours being wasted on device management.

 

Through OCM’s exclusive Outsourced Managed Services, OCM can administer and manage all devices while providing seamless technical support on your company’s behalf. No more time-consuming man hours spent from professional IT bodies on printers and copiers. IT staff can focus on implementing corporate projects where they are best placed and leave the day-to-day management of the groups copy, print, fax and scan support to OCM.    OCM’s professional services will provide immediate benefit across your company’s device service and technical support requirements. OCM can assist in identifying the optimal deployment of a company's office equipment resources by examining cost of ownership levels, device usage and associated maintenance costs.

 

 

Key Benefit

  • Central Helpdesk
  • 1 Service Partner
  • Fleet Management

                        - all output devices

                        - regardless of manufacturer / device type

  • Device locationDevice utilisation & Reports

                        - user usage

                        - impressions generated

                        - date & Time association

                        - scanning – HDD, Network, USB Key

                        - colour / Mono breakdown

                        - media Type            

  • Software Management

                       - service calls

                       - meter readings

                       - consumables

                       - error logs

  • Simplified Service Contracts / KPI’s